Refund Policy

When to contact us

Please contact MethodBridge if:

• you were charged more than once for the same order
• you cannot access the purchased files and the access problem cannot be resolved
• the delivered files are corrupted or materially differ from the product description
• you believe a mandatory consumer right applies to your purchase

Timing of requests

Please contact us as soon as reasonably possible after identifying a problem. Any refund or statutory withdrawal request is handled in accordance with Paddle’s Buyer Terms, Paddle’s Refund Policy and applicable law.

Digital content and your rights

Digital products are supplied electronically and may be available for immediate access or download. Where the law permits, withdrawal rights may end once download or use begins after the required consent or acknowledgement. This does not limit mandatory rights relating to digital content that is faulty, materially not as described or otherwise protected by applicable consumer law.

Refund abuse and duplicate use

Refunds are not intended to provide temporary free use of the product. Requests may be refused where Paddle identifies fraud, refund abuse or other manipulative behaviour, subject always to mandatory consumer rights.

How refunds are processed

Paddle is the Merchant of Record for MethodBridge AI digital-product orders. Refund requests and approved refunds are processed through Paddle to the original payment method.

For payment, withdrawal or refund requests, buyers can use Paddle’s buyer support at paddle.net. MethodBridge can assist with product-access or product-description questions through Request Support.

Paddle purchase terms

See Paddle’s Buyer Terms and Paddle’s Refund Policy for the terms governing digital-product orders and refund handling.

Professional services and training

Professional services and training are governed by the relevant quotation or engagement terms.

Related information

See the Privacy notice and Terms, or Request Support.