Privacy

Information we collect

The enquiry form may collect:

• Name
• Work email
• Company / organisation, if provided
• Service requested
• Tender deadline, if provided
• Description of support needed
• Additional context, if provided
• Consent confirmation
• Date and time of submission

Hosting and infrastructure providers may also process basic technical information and logs needed to deliver, secure and troubleshoot the site.

Why we use it

We use information to:

• Respond to enquiries and requested support
• Assess and scope requested services and training
• Take steps requested before entering a contract
• Operate, secure and improve the website
• Keep appropriate business records
• Comply with applicable legal obligations

We do not use information submitted through the enquiry form for marketing unless you separately choose to receive marketing in the future.

Lawful basis

Depending on the interaction and applicable law, processing may be based on your consent, steps taken at your request before a contract, performance of a contract, legitimate business interests such as responding to business enquiries and protecting the website, or compliance with legal obligations.

Where consent is the basis, you can withdraw it without affecting processing that was lawful before withdrawal.

Tender and confidential information

Do not send confidential tender documents, client-restricted information, personal data about other people or commercially sensitive files through the general enquiry form unless MethodBridge has specifically asked for them and an appropriate transfer method has been agreed.

Who may process information

Information may be handled by service providers supporting website hosting, cloud and database infrastructure, communications and security, and by professional advisers where necessary. MethodBridge AI does not sell personal information.

When a customer purchases a digital product, checkout and payment are processed by Paddle, which acts as Merchant of Record and authorised reseller for those orders. Paddle processes checkout, payment and billing information for purchases, such as name, email address, billing address and payment details. MethodBridge does not receive or store full buyer card details processed through Paddle. Enquiry information submitted through the Request Support form is not processed by Paddle. Paddle's handling of payment and personal data is described in Paddle's own privacy notice: Paddle Privacy Notice.

International processing

Technology providers may process data in other countries. Appropriate safeguards will be used where required by applicable law.

How long information is kept

We keep personal information only for as long as reasonably necessary for the enquiry, any resulting business relationship, record-keeping, dispute resolution and legal or regulatory requirements. When it is no longer needed, it should be deleted or anonymised as appropriate.

Your rights

Depending on applicable law, you may have rights to be informed, access your information, request correction, deletion or erasure, restriction, object to processing, request portability, withdraw consent and complain to a relevant data-protection authority. You can make a request through the Contact / Request Support page.

You also have the right not to be subject to solely automated decisions with significant legal or similar effects where applicable. MethodBridge does not currently use the website enquiry form to make such decisions.

Cookies and technical storage

This website may use essential technical storage and logs needed to operate and secure the service. MethodBridge does not currently use the enquiry form as a marketing sign-up. If non-essential analytics, advertising or marketing cookies are introduced, this notice and any required consent controls should be updated before they are used.

Security

Reasonable technical and organisational measures are used to protect information, but no internet service can guarantee absolute security.

Children

The website and services are intended for business and professional users and are not directed to children.

Changes

This notice may be updated as services, checkout, analytics or other integrations change. The effective date will be updated when this notice changes.

Contact

For privacy questions or rights requests, use the Contact / Request Support form.